Description
| Author/Contributor(s): | Glasser, William, M.D. |
| Publisher: | Harper Business |
| Date: | 12/2/1994 |
| Binding: | Paperback |
| Condition: | NEW |
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
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