Description

No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just wont listen? You cant win by ignoring the insanity, and you cant argue it away. However, you can stop it cold.

Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.

Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.

In Talking to Crazy, you will learn:

Why people act the way they do

How instinctive responses can exacerbate the situation, and what to do instead

When to confront a problem and when to walk away

How to activate the Sanity Cycle, which quickly transforms you from threat to ally

How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more

You cant reason with unreasonable people, but you can reach them. Talking to Crazy shows you just how easy it is to do it.

Author: Mark Goulston
Binding Type: Paperback
Publisher: Amacom
Published: 07/10/2018
Pages: 272
Weight: 0.65lbs
Size: 8.90h x 5.90w x 0.80d
ISBN: 9780814439296
Language: English